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Refund Policy

Refund Policy

  • Thank you for shopping at our site.
  • We are confident that you will be happy with your purchase, but if you are not entirely satisfied for any reason, we are here to help.



  • You have 14 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item needs to have the receipt or proof of purchase.



  • Once we receive your item, we will inspect it and notify you that we have received it. We will immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.



  • To return your product, you should mail your product to: F.Ruegger Limited, 24-26 Clarendon Road, The Block House, Luton, LU2 7PQ, United Kingdom
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you are shipping an item over £50 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.